Buyer may only apply for the refund and/or return of the Item in the following
The Item has not been received by Buyer;
The Item was defective and/or damaged on delivery;
Seller has delivered an Item that does not match the agreed specification (e.g.
size, colour, etc.) to Buyer
How am I able to request for a Return / Refund / Replacement?
Notify us that an exchange is needed within 3 working days from the date of
receiving your goods by email or contact us with your FULL ADDRESS, CONTACT NUMBER,
ORDER NUMBER together with the REASON OF THE RETURN.
Must receive a confirmation from Soy Asahi Food Service BEFORE return goods.
We reserve the right to reject request if we conclude goods sent is in good
All goods must be returned in an unopened as well as in its original sellable
condition with its original packaging.
A one to one exchange will be processed upon the receipt of your package.
Goods purchased through a third party will not be eligible for an exchange.
We are only able to waive the shipping charges if the return is due to our
Refunds will be provided if any product ordered is out of stock. A
notification of refund
will send via email or phone.
Please return your purchase to the following address:
Soy Asahi Food Service (M) Sdn. Bhd. (1080422-V)
Lot 16, Jalan PJU 1A/8, Taman Perindustrian Jaya, 47200,Subang Selangor.